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FAQ’s

Please read our Frequently Asked Questions for answers to general questions.

E-MAIL

SALES ENQUIRIES:  sales@nativechild.co
GENERAL ENQUIRIES: enquiries@nativechild.co

PHONE

Tel: 011 475 0551

OPERATING HOURS:

MondayThursday 8:00am – 5pm
Friday 8am- 4:30pm
Weekend & Public holidays – closed

Find Us

ADDRESS

Head Office
Unit 9, Bergzicht Office Park
3 Rooibok Street
Allensnek, 1709

FAQ

faqWhen will I be charged?

When checking out on nativechild, your card will be charged at the time you confirm your order. If you choose to do an EFT, please send us proof of payment in order that we can initiate delivery.

Can I change my order once it is placed?

Once your order is placed, we are unable to accommodate order changes or address corrections. Please review your shipping information carefully before finalizing your order. We are not responsible for incorrectly submitted addresses in orders.

When can I expect my order to arrive?

Orders are  processed within 1-3 business days; however, keep in mind that orders placed during peak shipping periods such as the first day of each month, promotional events, and holidays, may take an additional 1-2 business days to process due to the high volume of orders. We will do our best to fulfill your order as quickly as possible

All our products can be returned within 14 days of purchase provided the product is un-used and or / has not be opened. Only once it is received in good order will a refund be issued.

What types of payment do you accept?

nativechild accepts Visa, MasterCard, and a direct bank transfer. We do not accept personal checks, money orders, or international credit cards. We are currently unable to process any credit cards that are billed to an address outside South Africa.

What types of payment do you accept?

nativechild accepts Visa, MasterCard, and a direct bank transfer. We do not accept personal checks, money orders, or international credit cards. We are currently unable to process any credit cards that are billed to an address outside South Africa.

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